Privacy Policy

At Catamaran Crete, we are deeply committed to protecting your personal data and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable national laws. We have implemented comprehensive organizational, technical, and security measures to safeguard your personal data from unauthorized access, misuse, loss, or destruction.

Our platform serves as a bridge, connecting users with brokers, agencies, and yacht owners for booking catamaran day cruises. This Privacy Policy outlines how we collect, store, use, and manage personal data for anyone interacting with us. It applies to all visitors to our website, potential and existing customers, and individuals, contacting us via email, phone, instant messaging apps, social media, competitions, or our website’s contact forms.

We do not share your personal information with third parties unless mandated by law or required to fulfill our services, contractual obligations, or legitimate interests. Even so, you have the right to request that your personal data be deleted, provided it is not necessary for compliance with legal requirements.

Please note that while our website may feature links, plugins, or redirections to third-party websites or services, this Privacy Policy does not apply to any data collected by those entities. We are not responsible for their actions or data-handling practices, and we encourage you to review their privacy policies independently.

By interacting with us, browsing our website, or using our services, you agree to this Privacy Policy and the terms of personal data processing outlined herein. If you have any questions, feel free to reach out to us. However, if you disagree with these terms, we kindly ask that you refrain from further use of our website, as we may not be able to process bookings or provide services in such cases.

Legal base & purpose of personal data processing

Your personal data is collected and processed based on the following grounds:

• Your Consent: Provided to us for purposes such as contacting you, offering quotations, sharing company news, promotional offers, and other business-related information.
• Operational and Contractual Requirements: Necessary for entering into or fulfilling any contractual agreements with you, as well as meeting the obligations arising from such agreements.
• Legal Obligations: As required by applicable regulations, including notification and registration processes mandated by law for conducting yacht sales, yacht chartering, and finalizing yacht sale or charter agreements.
• Legitimate Interests: Aimed at optimizing our services to suit your preferences, evaluating your satisfaction with our services and the yacht you chartered, enhancing website content, refining business processes, and improving marketing efforts, products, and services.

How we collect personal data

We collect information from multiple sources, and for your convenience, we have grouped them by the type of interaction and communication channels used with us:

Direct Interaction

You may provide us with personal data when you:

• Request information
• Inquire about products or services
• Pay for products or services through our website
• Subscribe to our newsletters or publications
• Sign up for and participate in competitions, promotions, or surveys
• Provide feedback on our services and products
• Interact with our company for any other purpose

You may share personal data by:

• Completing forms on our websites
• Filling out forms when visiting us at fairs
• Communicating with us via post, phone, email, in person, or other methods

Automated Technology Interactions

When you visit and browse our websites, we may automatically collect statistical and technical data that identifies your device and location (e.g., town) but not your personal identity. This data is collected using:

• Server logs
• Cookies
• Data analytics tools and services provided by third-party suppliers, such as Google, which may operate outside the EU

Please refer to the Cookies Policy section at the bottom of this page for additional details.

Social Media Interactions

When you follow us on social media, the collection, processing, storage, and use of your data fall under the Privacy Policy of the respective social media platform. We may view the information you share through these platforms, and the platform providers may supply us with analytics tools, which we use for informational and marketing analysis purposes.

Yacht Charter Tracking Information

If you charter a yacht, we may automatically collect yacht coordinate tracking data. This information is primarily used for safety and emergency purposes and to improve the quality of charter services provided to you.

What Personal Data We Collect

The personal data we collect is always reasonable, necessary, and kept to the minimum required to meet operational needs, fulfill contractual obligations, comply with legal requirements, or support legitimate interests. To make this clearer, we have categorized the types of personal data we may collect and process based on your level of interaction with us:

Website Browsing Data

To enhance your experience on our website, we use Cookies, which are small text files sent by our web server and stored on your device by your browser. These cookies allow our websites to recognize your device without identifying you personally.

If you make a purchase or payment through our website, cookies may track the transaction between web pages. You can disable cookies via your browser settings, but doing so may limit the functionality of our websites.

We also utilize Google Analytics to gather statistical data about your browsing habits (e.g., IP address, operating system, and browser type). This data is sent to Google servers, and we receive anonymized reports that help us improve website performance. Your identity is not determined at this stage, except for your general location, such as your town.

Your identity is only associated with your website activity if you voluntarily provide your contact information.

Contact Data

When you contact us, we collect:

• Name and Surname
• Email Address
• Phone Number
• Comments (details of your communication)

If you use a contact form on our website, we also record your IP address to support your inquiry.

Newsletter and Publications Subscription Data

Subscribing to our newsletter or publications involves providing the same Contact Data mentioned above. If the subscription is via our website, your IP address is also collected.

Service Inquiry Data

When inquiring about yacht charters or other services via phone, email, or a charter broker, we collect:

• Contact Data
• Sailing preferences, such as:
  • Charter Type
  • Yacht Type
  • Sailing Area
  • Pickup and Drop-off Dates
  • Holiday Requirements (e.g., number of guests, party composition)

This information allows us to process your inquiry and provide a tailored quotation.

Booking and Charter Agreement Data

For legal and operational purposes, we may collect the following:

Identity Data:

• Name and Surname
• Gender
• Date of Birth or Age Group
• Nationality
• Scanned Copy of Passport or ID
• Residence Address
• Email Address
• Phone Number

Payment Data (if applicable):

• Tax Registration Number (Greek citizens only)
• Bank Account Details (if needed for refunds)
• Payment Card Details (with your authorization)
• PayPal Details

Travel and Service Arrangements Data:

• Flight Details
• Accommodation Details

Charter Preferences and Personalized Services

To meet your requirements for a personalized experience, we may collect:

• Dietary preferences and restrictions
• Tailored arrangements (e.g., menus, wine lists, itineraries, special occasions)
• Health or medical information (where necessary)

In some cases, this may include sensitive personal data, such as religious beliefs or biometric data.

Important Notes:

• Greek citizens must provide specific data by law. Non-Greek citizens are exempt from these requirements.
• Payment details are only collected with your consent for transactions like yacht security deposits or refunds.
• You are responsible for ensuring all members of your group are aware of this Privacy Policy and consent to you acting on their behalf.

If we cannot obtain accurate and timely personal data necessary to execute your order, fulfill a contract, or provide our services, we may need to decline or cancel your request.

How we use personal data

Apart from the specific purposes you have agreed to, your information may be processed and used without your explicit knowledge or consent solely for legitimate purposes, as required or allowed by law.

The main uses of your personal data are:

1. Operational and Legal Requirements
2. Marketing

Operational and Legal Requirements

These purposes include, but are not limited to:

• Responding to your inquiries or communications.
• Preparing or executing a contract we have entered into with you.
• Delivering the service or product you have requested.
• Complying with legal, statutory, or regulatory obligations.
• Protecting our legitimate interests (or those of a third party).

Marketing

We do not sell or share your personal information with third parties for advertising purposes.

We may use your information to:

• Improve the content and functionality of our websites.
• Conduct internal marketing analysis.
• Share updates, offers, and news we believe might interest you.

You may receive marketing communications from us if:

• You have requested information or inquired about our goods or services.
• You subscribed to our newsletters or publications.
• You registered for a competition or promotion we organized.
• You provided your contact details at a fair or similar event.
• You received goods or services from us.

These communications will only occur if you have not opted out of such activities.

Data Storage & Retention

Where we store your data

We store your information securely on our servers, and we have implemented digital safeguards to protect it from unauthorized access, use, or disclosure. These safeguards include firewalls, antivirus software, and data encryption.

Like most businesses, we rely on reputable external providers for essential services such as email and data storage. These trusted providers, including Google, Microsoft, Dropbox, and Mailchimp, may process and store your data on servers located in various countries, including locations outside your home country or the European Economic Area (EEA).

While we take all reasonable precautions to safeguard your data, it is widely understood that no system can entirely eliminate security risks associated with information storage.

How Long We Retain Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations, including tax, accounting, and legal obligations, or for purposes such as investigations or dispute resolution.

You may unsubscribe from our marketing activities (e.g., newsletters or publications) at any time, and we will promptly update your preferences to ensure you no longer receive marketing communications. However, previously collected personal data, including email exchanges, may still be retained for legitimate purposes, such as supporting prior orders or service agreements.

To ensure the accuracy of your records, we kindly ask that you notify us of any updates or changes to your personal data.

Who we share personal data with

We share your personal data only when necessary to fulfill legitimate purposes. Catamaran Crete will never sell or disclose your information to third parties for any reason beyond operational or legal requirements.

Access to your data is restricted to authorized personnel, with different levels of access, and may be accessed remotely by staff when required (e.g., at a marina/port). Our team is trained in data protection and understands the potential risks of unauthorized access or use. They take precautions to minimize these risks, such as ensuring printed charter documentation is securely handled and never left unattended.

We may share your personal data on a need-to-know basis with service providers (e.g., IT, analytics, PPC, and e-newsletter services), operational partners (e.g., fleet operators, charter brokers, yacht owners and crews, charter base operators), and relevant authorities. However, considering the nature and sensitivity of the data, we will share only the minimum necessary information.

Your rights to your personal information

Subject to applicable law, you have the right, under certain circumstances, to:

• Access your personal data
• Correct your personal data
• Erase your personal data
• Object to the processing of your personal data
• Restrict the processing of your personal data
• Transfer your personal data to another company
• Withdraw consent
• Lodge a complaint

To receive more information or exercise any of your rights, please contact us at info@catamarancrete.com. Before responding to your request, we may ask you to verify your identity and provide additional details. We will make every effort to respond within a reasonable time. Generally, there is no fee to access your personal data or process related requests, but a fee may be charged for requests that are unfounded, repetitive, or excessive.

Definitions

The term ‘Third Parties’ refers to:

• Service and product suppliers providing services or products related to the agreement/contract we are entering into or have entered into with you, such as shipyards, yacht owners, fleet operators, charter brokers, yacht crews, lawyers, bankers, auditors, and insurers.
• Tax, customs, port, or other authorities acting as processors or joint controllers.
• Other companies providing IT, system administration, and data analytics services act as joint controllers or processors, which may be based outside the European Economic Area (EEA).

Website disclaimer

This website is provided “as is” for general information purposes only and is subject to change without notice.

This website is not intended for children, and we do not knowingly collect personal information from children. By using this website, you confirm that you are over the age of 18. If you are under 16, you must obtain parental or guardian consent before providing any personal information. Without this consent, you are not permitted to submit information. In the event we discover that information has been provided without consent, we will cease processing it immediately.

Unless explicitly stated, the photos, videos, specifications, and graphics of yachts and services are for illustrative purposes only and are non-binding. Any reliance on the information provided on this website is at the user’s own risk. The yachts and services are described in written offers from Catamaran Crete in response to inquiries, and nothing on this website constitutes advice, nor does the transmission or downloading of any information create a contractual relationship. Prices and availability of yachts, services, captains, and crew listed on this website are for guidance only.

Links to other websites are provided for convenience and should not be construed as recommendations or endorsements by Catamaran Crete. We have no control over, and accept no liability for, the content, availability, or privacy policies of these external sites. Users are encouraged to review the privacy policy of any website they visit via a link from ours.

While reasonable efforts are made to keep the website information accurate and up to date, we make no representations or warranties, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the website or its contents, products, services, or related graphics. We shall not be liable for any losses, damages, or expenses, including but not limited to compensatory, direct, indirect, or consequential loss, loss of data, income, profit, property damage, or third-party claims arising from the use or misuse of information from this website, including any details related to yachts and crews.

Cookies’ Policy

1. What is a cookie?

Cookies are small text files containing anonymous data that are sent by the website and stored on your device. These files may contain information such as your browser type, device specifications, and operating system.

Cookies have an expiration date, and we will periodically ask for your consent to use them. They do not harm your computer or mobile device, nor do they access or affect any of your files. Cookies are not tied to your personal identity but to your device, and they may be used for device identification purposes.

In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

2. How do we use cookies?

The cookies we use collect important data that helps us enhance our website and its content, ensuring a better user experience. Additionally, cookies enable you to easily share content from our website or app via social media platforms of your choice. These social media cookies, sent by the respective networks, facilitate seamless content sharing.

We also use Google Analytics cookies to gather anonymous information about your experience on our website. This data helps us understand visitor behavior and improve the website. The information collected is entirely anonymous and includes metrics such as visitor numbers, session duration, and pages visited.